We're happy you're reaching out! Have a question about your order? Please take a look at our FAQ below, which covers the most common questions. Still need help? Feel free to contact us via the email provided at the bottom of the page or via our contact page.
- Where is my package? Once you've placed your order, it usually takes 1 to 2 business days to process, followed by 5 to 7 business days for delivery within Australia. If your order hasn't arrived within this timeframe, please get in touch with our customer service team here.
- How can I find my tracking code? You'll receive your tracking code automatically via email once your order is shipped. Be sure to check your spam folder if you don’t see it right away. It may take some time for the tracking link to become active.
- How do I track my order? You can track your order using the tracking number sent to you by email. Simply visit our tracking page and enter the code to check the status of your delivery.
- Not happy with your order? Visit our Exchanges & Returns page here for details on how to return your package.
Email: care@vortaz.com.au